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CategoriesSpecials - moreImportant LinksReviews - moreit needs to be altered slightly which is why i bought a bigger size but it was exactly the same size as the one i tried on in the shops so that was absolutely brilliant! thank you;-) and also thank you for the free gifts - veil and gloves i was only expecting the veil, they look so nice and look like they cost alot, didnt expect something so good as a free gift! The dress has arrived at the first address I gave you, and my mum has told me that it looks beautiful. I received my dress on Friday and it is lovely. Thank you for all your hard work. I have received the wedding gown today. Thank you for your assistance. It is great. |
FAQ1
When should I start looking for my
wedding dress? 2
What if I need my dress sooner? 4
How long does it take for my
merchandise to arrive? 5
Why is my normal dress size different
than the designer's recommended dress size? Online
Orders and Returns 9
Can bridesmaids place their order
separately through your web site? 10What
measurements do I need to order a dress? 11Will
the colors online be an exact match to the dress? 12What
are your online payment options? 13How
is my online merchandise shipped? 14Can
I have my bridesmaid dresses sent to more than one address? 15I don't have a Pay With Credit Card account,
can I use my credit card online? 16Are
there any discounts or promotional codes? 17How
will I know my order is accepted and when will my merchandise ship to me? 18How
much will it cost to ship my merchandise? 20How
can I check the status of my order? 21Are
in store services such as sizing, pick up, and
alterations available for online orders? 22Where
can I try on your dresses? General
Information It is
never too soon to start searching for your perfect gown. We recommend ordering
6-10 months prior to your wedding date. Refer to product pages for estimated
ship dates. We will
offer a rush delivery at an additional charge. 23For rush delivery, you can receive your dress
in 15-21 days, however, you need to pay addtional $15
for rush delivery. 24For super rush delivery,youcan receive your dress in 12-15 days, you need to
pay addtional $25 for rush delivery. Fabric
can be ordered from our Sales Department at an additional charge. Please note
that fabric is cut from a different bolt of fabric, which may result in a
slight dye lot variation from your dress. Fabric generally takes 10 days to
ship. Normally,
you can receive your dress within 30 days after you place your order, if you
are in urgent need, you can place rush order.please
Refer to product pages for estimated ship dates. Wedding
apparel is typically sized different from normal retail clothing, so it is not
uncommon to find yourself requiring bridal apparel one or more sizes larger
than your normal dress size. Most gowns average 2 sizes larger than your normal
dress size. Designer's size charts vary greatly so it is important you review
our size chart and our Measurement Guide. We don't
match online or offline competitor's prices. We strive to maintain highly
competitive prices and superior service. We do not add on charges such as
insurance and other hidden fees. Free shipping is often available on most
orders. We do
not have catalogues. Our prices are so competitive precisely because we do not
invest large amounts of money in expensive catalogs, and we pass those savings
along to you. It would increase our prices significantly if we printed
catalogues. With our liberal return policy there is nothing to fear. We want
you to be completely satisfied with your online purchase. Should you need to
return an item, we'll exchange it or credit you with purchase price .Please
review the complete details of our return policy below to determine if any
special conditions apply. Conditions for Return and Credit: 25Returned merchandise must be in original
condition - unworn, unwashed, unaltered, and undamaged - and must have the tags
intact and still attached. If the product is defective, please provide a
detailed explanation in the return package. 26Personalized or dyed items are final sale, no
returns, no exchanges. 27Returns will not be accepted after your wedding
or prom date. Shipping
Responsibility Shipping
costs are the responsibility of the customer. No credit is given for lost
packages being returned to idenbridals.com. Obtaining
a RA number If for
any reason you are not satisfied with your purchase, please contact us to
request a Return Merchandise Authorization Number (RMA#).Returns will not be
accepted without an RMA #. RMA Numbers will expire
after 5days, and the item will not be accepted if it is returned after that
time. Your RMA confirmation will include the address where you should ship your
return. Online
Orders and Returns Bridesmaid
can be ordered separately, however to match multiple bridesmaid dress colors,
you must order the same style and color dress and order them all together. For
example, if you have 5 bridesmaids in your wedding party, select the style of
dress, size and any other ordering information for each bridesmaid. Once all
the dresses are in your shopping cart, follow the checkout instructions until
your order is complete. If each bridesmaid dress is ordered separately, the
designer cannot guarantee a dye lot match. To
select a size on our size chart, you need your bust, waist, hip,hollow to hem and height measurement (Include your
heel height). These measurements should be taken wearing undergarments to get a
more exact measurement. We highly recommend getting your measurements taken by
a professional. Refer to our Measurement Guide for details on how to measure. Online
images of product colors and actual dress and swatch color vary due to display
and monitor settings. To match multiple bridesmaid dresses, you must order the
same style and color dress and order them all together. See our How To Order section for details. We
currently accept all major credit cards or Pay With Credit Card over the internet. You do not
have to have a Pay With Credit Card account to pay over the internet. We also accept Money
Orders, Money Gram, Your
package will be shipped via FedEx, UPS, United States Post Office, or Spee-Dee depending which carrier
is the most efficient and cost effective to your address. Signature is required
for your package to be delivered � therefore we strongly
recommend using a ship to address that has a receiving person to sign for the
package. When the package leaves our shipping department, you will be e-mailed
the carrier's name, tracking number and the date it was shipped from idenbridals.com.
To receive the package in a timely manner, we suggest using a work address or
residence where someone can sign for the package. For
bridesmaid orders, we highly suggest shipping the entire order to the bride,
where she can inspect the merchandise for proper style, color, sizes, etc., so
concerns, if any, can be addressed within 5 days of receipt. I don't
have a Pay With Credit Card account, can I use my credit card
online? Yes, you are only using the service Pay With Credit Card provides to
process your credit card, you do not have to sign up with Pay With Credit Card.We actually do not recommend signing up
for Pay With Credit Card if you haven't already done so.
You are still covered with their insurance, and it will take 3-5 days to
verify your information.You might
want to consider creating a Pay With Credit Card account in the future if you do a lot of
internet shopping. If you do not currently have a Pay With Credit Card account, please visit www.Pay With Credit Card.com for guideline SURE, if
you order more than 3 dresses in one order, we will give you some discounts.
The rate of your discount varies depending on the quantity of your order and the
promotion we offer at the time of your purchase and the amount of total
discount will be calculated at the check out point. Please CONTACT
US: We will
be notifying you throughout the ordering process. You will receive a
confirmation email when your order/payment is submitted. we
will email you with a tracking number and ship date when your merchandise is en
route to you! We offer
free shipment to almost any address in the world. We ship packages via FedEx,
UPS, United States Post Office, and Spee-Dee. Your
package will be shipped using the most efficient and cost effective carrier to
your address. We will
be sending you the dress the same way we send it to a bridal shop, inside-out
(to protect the beading), in a box wrapped in a plastic bag to protect it from
water and dirt. After your alterations are complete and before the wedding, you
will need to send your dress to be professionally steamed or pressed. Do not
try to compare the dress to the ones already pressed; it is like trying to
compare wrinkled clothes to the professionally dry cleaned ones. You will
be notified via email during various times during the ordering process. If you
need additional information, contact our Sales Department for assistance at . No.
Online orders are handled by phone or email and in store services such as
sizing, alteration and pick up are not available. The
reason that our prices are so low is because we do not have the overhead of a
bridal shop. We are mainly online, that is the reason we have great prices.
These are the same dresses that you would find in local bridal shops. Please
remember to check our return policy, you can get your money back or exchange
your dress if you are not completely satisfied. |
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